This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods and tools and an understanding of service quality and improvement methods.
The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
You Will Learn How To:
- Plan and build a service value stream to create, deliver and support service
- Identify how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Create, deliver and support services
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Prerequisites
Must hold the ITIL 4 Foundation Certificate (see {course 1199})