{"product_id":"administering-cisco-unified-contact-center-enterprise-part-2-aucce2-v10-0","title":"Cisco Unified Contact Center Enterprise Advanced Administration (UCCE-AA v11.5) Training","description":"\u003cdiv\u003e\n\u003cp\u003e\r\n\u003cstyle type=\"text\/css\"\u003e\u003c!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--\u003e\n\u003c\/style\u003e\r\nThis Cisco UCCE Cisco Advanced Administration (UCCE-AA) course is a 5-day instructor-led course that helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. This course will provide the student a more comprehensive look at complex topics such as advanced routing techniques, Cisco Finesse Administration, using VoiceXML applications, accessing an external database, and translation routing. This Cisco Unified Contact Center Enterprise Advanced Administration course will also provide students with the capability of implementing Cisco Options such as the Cisco Outbound Option, Courtesy Callback, and Agent Greetings and Whisper announcements. And finally, the student will learn about advanced reporting topics such as advanced administration, importing reports, and custom reporting.\u003cbr\u003e\r\n\u003cbr\u003e\r\nRedeem your Cisco Learning Credits (CLCs) for this Cisco UCCE Advanced Administration training course.\u003c\/p\u003e\r\n\r\n\u003cdiv style=\"color: #84BD00;\"\u003e\r\n\u003ch3\u003e\u003cstrong\u003eComing Soon! New Cisco Certification Courses\u003c\/strong\u003e\u003c\/h3\u003e\r\n\u003c\/div\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eCisco is changing the way you certify — \u003cspan\u003eFind out what that means for you ›\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eYou Will Learn How To:\u003c\/h3\u003e\n\u003cp\u003eUpon completing this course, the learner will be able to meet these overall objectives:\u003c\/p\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eUnderstand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options.\u003c\/li\u003e\r\n\t\u003cli\u003eApply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording.\u003c\/li\u003e\r\n\t\u003cli\u003eUnderstand Cisco Finesse administration and how to set up reason\/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent.\u003c\/li\u003e\r\n\t\u003cli\u003eUnderstand and implement VoiceXML applications and configure access to an external database via the VXML Server.\u003c\/li\u003e\r\n\t\u003cli\u003eUnderstand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment.\u003c\/li\u003e\r\n\t\u003cli\u003eImplement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting\/Whisper announcements, and Mobile Agent.\u003c\/li\u003e\r\n\t\u003cli\u003eUnderstand advanced CUIC reporting concepts including administration, importing reports, and custom reporting.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003cul class=\"accordion\"\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003ePrerequisites\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cp\u003eAll students must have their own personal computer or laptop for access to lab systems, WebEx (for WebEx deliveries), and course materials (if electronic materials are used). These computers must conform to these capabilities:\u003c\/p\u003e\r\n\r\n\t\u003cul\u003e\r\n\t\t\u003cli\u003eWindows (preferred), Mac and Linux operating systems supported.\u003c\/li\u003e\r\n\t\t\u003cli\u003eAccess to the internet with speeds greater than 1 Mbps.\u003c\/li\u003e\r\n\t\t\u003cli\u003eMozilla Firefox (v45 or better [preferred]) or Internet Explorer 11.\u003c\/li\u003e\r\n\t\t\u003cli\u003eMust have or the ability to install Cisco AnyConnect VPN software and Cisco IP Communicator.\u003c\/li\u003e\r\n\t\t\u003cli\u003eMust have the ability to use Remote Desktop Connection for access to lab servers.\u003c\/li\u003e\r\n\t\t\u003cli\u003eHeadsets for audio communications can be helpful.\u003c\/li\u003e\r\n\t\t\u003cli\u003eWorking knowledge of Cisco networking and components such as routers and switches.\u003c\/li\u003e\r\n\t\t\u003cli\u003eWorking knowledge of Microsoft software products such as Microsoft Windows Server deployed in an Active Directory environment.\u003c\/li\u003e\r\n\t\t\u003cli\u003eAttendance in Cisco Unified CCE Administration classes (AUCCE1 or UCCE-A) or equivalent real world experience. This class will assume the student has a basic working knowledge of Cisco Unified CCE and its administration.\u003c\/li\u003e\r\n\t\u003c\/ul\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e","brand":"SKYLINE","offers":[{"title":"206D68US \/ 2020-06-15T09:00:00 \/ Glendale","offer_id":30686719934582,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"206D69US \/ 2020-06-15T09:00:00 \/ Online","offer_id":30686719967350,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"208A91US \/ 2020-08-17T09:00:00 \/ Overland Park","offer_id":30686720000118,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"208A92US \/ 2020-08-17T09:00:00 \/ Online","offer_id":30686720032886,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"20AA66US \/ 2020-10-26T09:00:00 \/ Columbia","offer_id":31395072639094,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"20AA67US \/ 2020-10-26T09:00:00 \/ Online","offer_id":31395072671862,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"20CC37US \/ 2020-12-14T09:00:00 \/ Campbell","offer_id":31395072704630,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true},{"title":"20CC38US \/ 2020-12-14T09:00:00 \/ Online","offer_id":31395072737398,"sku":"US-2823-IL","price":4395.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/ltreetheta.myshopify.com\/products\/administering-cisco-unified-contact-center-enterprise-part-2-aucce2-v10-0","provider":"Learning Tree International","version":"1.0","type":"link"}