{"product_id":"deploying-unified-contact-center-enterprise-ducce-v10-1","title":"Cisco Unified Contact Center Enterprise Deployment (UCCE-D v11.5) Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis Cisco UCCE Deployment (UCCE-D) course is a 5-day instructor-led course that helps prepare learners to deploy the Cisco Unified CCE v11.5 solution. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will learn to install and integrate Intelligent Contact Manager (ICM), Cisco Unified CVP components, Cisco Finesse, Cisco Unified Intelligence Center Agent and IVR-based Outbound Option dialing campaigns. Finally, this Cisco Unified Contat Center Enterprise Deployment course will teach the student to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Redeem your Cisco\u003c\/p\u003e\r\n\r\n\u003cdiv style=\"color: #84BD00;\"\u003e\r\n\u003ch3\u003e\u003cstrong\u003eComing Soon! New Cisco Certification Courses\u003c\/strong\u003e\u003c\/h3\u003e\r\n\u003c\/div\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eCisco is changing the way you certify — \u003cspan\u003eFind out what that means for you ›\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003eLearning Credits (CLCs) for this Cisco UCCE Deployment training course.\u003c\/p\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eYou Will Learn How To:\u003c\/h3\u003e\n\u003cul\u003e\r\n\t\u003cli\u003eIdentify the basic components and operations of the Unified CCE solution.\u003c\/li\u003e\r\n\t\u003cli\u003eUse the available UCCE tools to complete a basic UCCE system installation.\u003c\/li\u003e\r\n\t\u003cli\u003eDiscuss the installation and configuration steps required to support agent functionality in a UCCE deployment.\u003c\/li\u003e\r\n\t\u003cli\u003eInstall a basic CCE VXML Solution.\u003c\/li\u003e\r\n\t\u003cli\u003eInstall, configure and run a CCE Outbound Option Campaign.\u003c\/li\u003e\r\n\t\u003cli\u003eDescribe how to support CCE.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003cul class=\"accordion\"\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eRequirements\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cul\u003e\r\n\t\t\u003cli\u003eWorking knowledge of Cisco networking and components such as routers and switches.\u003c\/li\u003e\r\n\t\t\u003cli\u003eWorking knowledge of Microsoft software products such as Microsoft Windows Server deployed in an Active Directory environment.\u003c\/li\u003e\r\n\t\t\u003cli\u003eAttendance in AUCCE Part 1 (AUCCE1) or equivalent real world experience is strongly recommended to attend this course.\u003c\/li\u003e\r\n\t\t\u003cli\u003eTo participate in the hands-on labs in this class, you need to bring a laptop computer with the following:\r\n\t\t\u003cul\u003e\r\n\t\t\t\u003cli\u003eWindows 7 or 8.1 or 10 is recommended. Mac OSX 10.6 or greater is supported as well.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eIntel Celeron or better processors are preferred.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003e1 GB or more of RAM\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eBrowser Requirements: Internet Explorer 10 or greater or Mozilla Firefox. (Safari and Mozilla Firefox for Mac OSX)\u003cbr\u003e\r\n\t\t\tNote: Our labs currently cannot run on Microsoft Edge (Windows 10) due to it not supporting Extensions\/Add-ons or Google Chrome due to Java being removed from the platform itself.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eAll students are required to have administrator rights to their PCs and cannot be logged in to a domain using any Group Policies that will limit their machine's capabilities.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eIf you do not have administrator rights to your PC, you at least need permissions to download, install, and run Cisco Any Connect Client and Java.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eIf you are participating in a WebEx event, it is highly recommended to take this class at a location that has bandwidth speeds at a minimum of 1 Mbps bandwidth speeds.\u003c\/li\u003e\r\n\t\t\t\u003cli\u003eAll PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com.\u003c\/li\u003e\r\n\t\t\u003c\/ul\u003e\r\n\t\t\u003c\/li\u003e\r\n\t\u003c\/ul\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eRedeem Your Cisco Learning Credits (CLCs)\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cul\u003e\r\n\t\t\u003cli\u003eThis course is eligible for Cisco Learning Credit (CLC) redemption.\u003c\/li\u003e\r\n\t\t\u003cli\u003eWant to learn more about Cisco CLCs? \u003ca href=\"https:\/\/issuu.com\/learningtreeintl\/docs\/us1612_cisco_learning_infographic?e=20913079\/42129993\" target=\"_blank\"\u003e\u003cstrong\u003eClick to view our CLCs infographic\u003c\/strong\u003e\u003c\/a\u003e.\u003c\/li\u003e\r\n\t\u003c\/ul\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e","brand":"SKYLINE","offers":[{"title":"206E30US \/ 2020-06-01T09:00:00 \/ Glendale","offer_id":30686922014838,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"206E31US \/ 2020-06-01T09:00:00 \/ Online","offer_id":30686922047606,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"207E21US \/ 2020-07-27T09:00:00 \/ Columbia","offer_id":30686922080374,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"207E22US \/ 2020-07-27T09:00:00 \/ Online","offer_id":30686922113142,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"209C98US \/ 2020-09-28T09:00:00 \/ Chicago (Rosemont)","offer_id":30686922145910,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"209C99US \/ 2020-09-28T09:00:00 \/ Online","offer_id":30686922178678,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"20BA55US \/ 2020-11-30T09:00:00 \/ Campbell","offer_id":31395171827830,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true},{"title":"20BA56US \/ 2020-11-30T09:00:00 \/ Online","offer_id":31395171860598,"sku":"US-2824-GOVT-IL","price":3955.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/ltreetheta.myshopify.com\/products\/deploying-unified-contact-center-enterprise-ducce-v10-1","provider":"Learning Tree International","version":"1.0","type":"link"}