{"product_id":"microsoft-dynamics-365-customer-service-training-mb-230","title":"Microsoft Dynamics 365 Customer Service Training (MB-230)","description":"\u003cdiv\u003e\n\u003cp\u003eMicrosoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.\u003c\/p\u003e\r\n\r\n\u003cp\u003eJoin our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether. \u003cbr\u003e\r\n \u003c\/p\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eYou Will Learn How To: \u003c\/h3\u003e\n\u003cul\u003e\r\n\t\u003cli\u003eInstall and configure the customer service app\u003c\/li\u003e\r\n\t\u003cli\u003eIdentify common customer service scenarios\u003c\/li\u003e\r\n\t\u003cli\u003eComplete a case resolution process\u003c\/li\u003e\r\n\t\u003cli\u003eAnalyze customer service data\u003c\/li\u003e\r\n\t\u003cli\u003eAutomate case management record processing\u003c\/li\u003e\r\n\t\u003cli\u003eCreate and use knowledge articles\u003c\/li\u003e\r\n\t\u003cli\u003eCreate and use entitlements and service level agreements\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e\u003cdiv\u003e\n\u003cul class=\"accordion\"\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eSoftware\/Tools\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cp\u003eDynamics\u003c\/p\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eRequirements\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cp\u003eThis course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.\u003c\/p\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eWho Should Attend This Course\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cp\u003eA Dynamics 365 Customer Service Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.\u003c\/p\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\t\u003cli\u003e\r\n\t\u003ch3\u003eExam Information\u003c\/h3\u003e\r\n\r\n\t\u003cdiv\u003e\r\n\t\u003cp\u003eMB-230: Microsoft Dynamics 365 Customer Service\u003c\/p\u003e\r\n\t\u003c\/div\u003e\r\n\t\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003c\/div\u003e","brand":"Microsoft","offers":[{"title":"208E17US \/ 2020-08-17T09:00:00 \/ Herndon","offer_id":31394985508982,"sku":"US-8556-IL","price":690.0,"currency_code":"USD","in_stock":true},{"title":"20BC82US \/ 2020-11-16T09:00:00 \/ Herndon","offer_id":31394985541750,"sku":"US-8556-IL","price":690.0,"currency_code":"USD","in_stock":true},{"title":"212A85US \/ 2021-02-09T09:00:00 \/ Herndon","offer_id":31612552773750,"sku":"US-8556-IL","price":690.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/ltreetheta.myshopify.com\/products\/microsoft-dynamics-365-customer-service-training-mb-230","provider":"Learning Tree International","version":"1.0","type":"link"}